Our Policies and Procedures
Outstanding lashes are our passion, and your lashes are our priority. We have therefore implemented a few policies and procedures to not only keep your natural lashes and extensions looking and feeling their best, but also to keep our small business alive. By booking with Angelic Beauty, you are agreeing to the following:-
We recommend infills every 14-21 days (28 days for Volume). The purpose of an infill appointment is to cover the natural lashes that have grown enough to support an extension since your last appointment, and so after this time a lot of your lashes will have naturally fallen out and you will require a longer appointment. We reserve the right to charge for a full set if less than 60% of your lashes remain. Click to see our aftercare tips on our homepage.
We are happy to work with sets initially done by another salon but ask that you send closeup pictures of your lashes before your appointment. This is because if the initial set was done improperly we will need to remove them and apply fresh lashes. We want to manage your expectations and our time properly!
We understand that unforeseen circumstances may mean you need to cancel an appointment. We ask that you give us at least 48 hours notice so that we can try to re-book your appointment slot. In the event that 48 hours notice is not given and we are unable to fill the slot, we reserve the right to charge the full price. Pre-paid appointments are non refundable but can be re-scheduled with 48 hours notice.
Please let us know If you are running late for your appointment. If you are under 15 minutes late and it is not possible to overrun your allocated slot, your appointment will finish at the original scheduled time. In this event, we will do our best to make your lashes as full as possible and you will be charged full price. If you are more than 15 minutes late we reserve the right to reschedule. Our number can be found at the bottom of the page.
We accept pre-payment, bank transfer, card or cash. Please pay at the end of your appointment if not already paid online, bank transfers must be made before you leave your appointment.
You must follow our preparation/aftercare tips outlined on the homepage and emails. This is essential to ensuring your lash application goes smoothly and lasts as long as they can. You can purchase aftercare kits in the salon, or we will be happy to recommend products.
"How long do eyelash extensions last?"
With the correct aftercare, your lash extensions can last between 4-6 weeks. They will naturally shed during your lash cycle and for that reason we suggest coming in for infills when your eyelashes begin to shed. Natural shedding cannot be avoided but there is a lot you can do to keep your lashes looking their best for as long as possible. After your appointment you will be sent an email outlining aftercare steps and we have kits available to purchase in the salon (including lash shampoo).
"Why do I need lash shampoo?"
Washing your eyelash extensions with the correct product is essential. Not only will buildup of makeup and dirt cause your lashes to fall faster, but bacteria can also lead to eye infections and worse. Cleaning them twice a week promotes healthy natural lashes and extensions. Your lashes are an investment and deserve TLC. You can buy lash shampoo in the salon or we will be happy to provide you with recommendations.
"Why can't I wear makeup to my appointment?"
In order to provide you with the best lashing experience, you need to be make-up free. This includes foundation and concealer. The oil in these products interferes with the adhesive and makes your eyelashes difficult to work with. If you arrive with makeup (or any face creams etc) on we will need to remove them which eats into valuable lashing time. A lash bath takes 15 minutes which is generally 1/4-1/3 of your appointment time. We can't guarantee that we will be able to provide you with the fullest set possible if we are running short of time.
"Why can't I drink caffeine before my appointment!?"
Caffeine causes the eye to involuntarily flutter. Again, making your lashes difficult to work with. In order to ensure the smoothest application please do not drink caffeine for at least two hours before your appointment.
"Does it hurt?"
Never! When properly applied an eyelash extension session should never hurt as the lashes are applied to your natural lashes and not your eyelid. Lash extensions only ever hurt due to poor technique and low quality products - neither of which are an issue at Angelic Beauty!