Our Policies and Procedures
Here are some of the answers to some frequently asked questions.
Outstanding treatments are our passion, and your lashes are our priority. We have therefore implemented a few policies and procedures to not only keep your natural lashes and extensions looking and feeling their best, but also to keep our small business alive. By booking with Angelic Beauty, you are agreeing to the following:- Terms and conditions
Please read through to end of page.
Infills
We recommend infills every 14-21 days (28 days for Volume). The purpose of an infill appointment is to cover the natural lashes that have grown enough to support an extension since your last appointment, and so after this time a lot of your lashes will have naturally fallen out and you will require a longer appointment. We reserve the right to charge for a full set if less than 60% of your lashes remain. Click to see our aftercare tips on our homepage.
Foreign Infills
We are happy to work with sets initially done by another salon but ask that you send closeup pictures of your lashes before your appointment. This is because if the initial set was done improperly we will need to remove them and apply fresh lashes. We want to manage your expectations and our time properly!
Cancellation/Late Policies
We understand that unforeseen circumstances may mean you need to cancel an appointment. We ask that you give us at least 48 hours notice so that we can try to re-book your appointment slot. In the event that 48 hours notice is not given and we are unable to fill the slot, we reserve the right to charge the full price. Pre-paid appointments are non refundable but can be re-scheduled with 48 hours notice.
Please let us know If you are running late for your appointment. If you are under 15 minutes late and it is not possible to overrun your allocated slot, your appointment will finish at the original scheduled time. In this event, we will do our best to make your lashes as full as possible and you will be charged full price. If you are more than 15 minutes late we reserve the right to reschedule. Our number can be found at the bottom of the page.
Payment
We accept pre-payment, bank transfer, card or cash. Please pay at the end of your appointment if not already paid online, bank transfers must be made before you leave your appointment.
Preparation/Aftercare Policies
You must follow our preparation/aftercare tips outlined on the homepage and emails. This is essential to ensuring your lash application goes smoothly and lasts as long as they can. You can purchase aftercare kits in the salon, or we will be happy to recommend products.
FAQ's
"How long do eyelash extensions last?"
With the correct aftercare, your lash extensions can last between 4-6 weeks. They will naturally shed during your lash cycle and for that reason we suggest coming in for infills when your eyelashes begin to shed. Natural shedding cannot be avoided but there is a lot you can do to keep your lashes looking their best for as long as possible. After your appointment you will be sent an email outlining aftercare steps and we have kits available to purchase in the salon (including lash shampoo).
"Why do I need lash shampoo?"
Washing your eyelash extensions with the correct product is essential. Not only will buildup of makeup and dirt cause your lashes to fall faster, but bacteria can also lead to eye infections and worse. Cleaning them twice a week promotes healthy natural lashes and extensions. Your lashes are an investment and deserve TLC. You can buy lash shampoo in the salon or we will be happy to provide you with recommendations.
"Why can't I wear makeup to my appointment?"
In order to provide you with the best lashing experience, you need to be make-up free. This includes foundation and concealer. The oil in these products interferes with the adhesive and makes your eyelashes difficult to work with. If you arrive with makeup (or any face creams etc) on we will need to remove them which eats into valuable lashing time. A lash bath takes 15 minutes which is generally 1/4-1/3 of your appointment time. We can't guarantee that we will be able to provide you with the fullest set possible if we are running short of time.
"Why can't I drink caffeine before my appointment!?"
Caffeine causes the eye to involuntarily flutter. Again, making your lashes difficult to work with. In order to ensure the smoothest application please do not drink caffeine for at least two hours before your appointment.
"Does it hurt?"
Never! When properly applied an eyelash extension session should never hurt as the lashes are applied to your natural lashes and not your eyelid. Lash extensions only ever hurt due to poor technique and low quality products - neither of which are an issue at Angelic Beauty!
""Do you infill others work?"
Yes! We do but please send us over images to confirm whether we can infill or remove and do a new set. We understand that you may not always be able to get in with your regular or local tech so we are often happy to infill other high quality work.
Terms and Conditions
Patch Tests: Clients are responsible to book in their own patch tests as shown on our menu. Not booking one will mean you are declining one. A patch test is carried out during each appointment. You do not require a patch test if you've had lashes done by us in the past 6 months. However a new intake form will be required every 6 months. If you develop an allergy please contact us to book in a removal. Contact us on angelicbeautybristol@gmail.com
I understand there are risks associated with having synthetic eyelash extensions applied to and/or removed from my existing natural eyelashes, and that notwithstanding the utmost of care in the application or removal of these products, there still exists risk associated with the procedure and product itself, which include, without limitation, eye irritation, eye pain, discomfort, and in rare cases blindness when improperly handled. As part of this procedure, I understand that a certain amount of eyelash adhesive material will be used to attach the artificial eyelash extension to my existing eyelashes.
Even though the Professional may apply or remove my eyelash extension properly, I understand adhesive material may become dislodged during or after the procedure, which may irritate my eyes or require further follow-up care, at my own expense to prevent damage to my eyes. I also understand there is more than one technique for applying eyelash extension to my eyelashes, and I will not attribute any liability to Angelic Beauty Bristol as a result of this procedure or the use and care of these lashes. I also agree to defend, indemnify and hold harmless Angelic Beauty Bristol from any and all claims, actions, expenses, damages and liabilities, including reasonable solicitor fees which might be asserted against them as a result of my having this procedure performed, or my purchase of Angelic Beauty retail products. As used in this Agreement, the terms “Professional” and “Angelic Beauty Bristol” include all their respective owners and employees.
I agree to follow the care and maintenance instructions provided by Angelic Beauty Bristol and/or Professional for the use and care of my eyelash extensions, and that if any follow up care is required due to my own mistake or negligence, or failure to follow these instructions, this will be at my own expense and risk. I understand that if I do any of the following, it may result in damage to my eyelash extensions or cause my lashes to fall off prematurely. Knowing this I agree to follow these tips for best results: I will avoid oil based eye products as these will loosen the bond of my eyelash extensions. I understand that it is best to avoid saunas or steam rooms. If I experience any itching or irritation, I agree to contact my Angelic Beauty Bristol Professional immediately to have the lash extensions removed. I agree to refrain from using waterproof mascara or an eyelash curler. I agree to not pick, pull or rub my eyelash extensions. I understand that I should not attempt to remove my eyelash extensions on my own or with any product, but that the procedure requires that my eyelash extensions be professionally removed.
I hereby grant to Professional and Angelic Beauty Bristol the full right to take, publish, and reproduce photographs of me, my face, my eyes and/or eyelashes, both before and after this procedure, for any advertising, education, or other purposes whatsoever, including the right to retouch these photographs as deemed necessary by Professional or Angelic Beauty Bristol. I further expressly assign any copyright in these photographs for any advertising or other purposes, along with comments I may provide.
Booking in means you agree to our policies and procedures